Need Help? Contact Us
Need a hand? Our support team is ready to help with account queries, verification, payments, technical issues or general feedback. You can contact us about deposits, withdrawals, bonuses and responsible gambling tools. For faster help use live chat when available, or email our team and we will respond as soon as possible. We aim to be clear, practical and helpful with every enquiry. For payout or privacy queries use the payments or privacy contacts listed in the table.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat for urgent issues; email reply within 24 hours) |
| General enquiries | [email protected] (billing and account questions) |
| Affiliate enquiries | [email protected] (partner programme queries) |
| Phone | +44 20 7946 0321 (lines open during working hours) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Assistance
Email is the preferred way to submit detailed requests, account issues or documents. Contact [email protected] with a clear subject line and include up-to-date contact details and your account ID to avoid delays. Attaching required documents and noting preferred contact times helps us resolve your case more quickly.
Contact Form
Response Time
Our support team aims to reply to most enquiries within one business day. For straightforward issues you’ll usually hear from us the same day; more complex cases such as payment queries, verification or investigations may take longer depending on their nature and the documents needed. We’ll keep you updated and give an estimated timescale where possible.
Feedback
We'd love to hear your feedback, suggestions or ideas for improving the site. Please use the feedback form, live chat or support channels to tell us what you think. Every message is reviewed carefully and regularly by our team and used to improve the service, fix issues and refine the user experience for everyone.